I sent another miffed email to amazon.co.uk re: the whole Xbox 360 saga. Here is their response:
Dear Customer
Thank you for contacting Amazon.co.uk regarding your order #(202-
4339224-5744634)
Once again, we are sorry that we are unable to be more precise about
the availability of the item “Xbox 360 Console”.
The message you have received from us reflects the best information
from the vendor we have at this time. We realise this may cause you
inconvenience, especially at this time of year, and we hope you will
accept our apologies.
As soon we are able to obtain further supplies of this item, we will
certainly dispatch it as soon as possible. As previously mentioned,
we will contact you regarding the status of your order after each new
shipment of consoles is received from the vendor.
We recommend that you *do not* make any changes to your order unless
absolutely necessary; following any modifications you make, our
ordering system automatically re-estimates your estimated delivery
date, and it will be later than the estimate you have already
received.
On the date of dispatch, you will receive an e-mail message
confirming the date, contents, and method of delivery.
Thank you for shopping at Amazon.co.uk.
Warmest regards
Sundararaman Kandasamy
Customer Service
Amazon.co.uk
Note the phrase “Dear Customer” and the other obvious mail-merging of my order number. It’s these kind of personal touches that really make a difference in customer relations. That and the fact that there were some specific queries in the email I sent them which have been completely ignored. I also like the warning that I shouldn’t modify my order in any way. It would have been nice to have had this earlier, BEFORE THEY DELAYED MY ORDER BY A MONTH.
I found a phone number for them on the web today. We’ll see what develops.
